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Technical Support Engineer

  • Remote
    • Bucharest, București, Romania
    • Warsaw, Warmińsko-Mazurskie, Poland
    • Istanbul, İstanbul, Türkiye
    • Manila, National Capital Region, Philippines
    • Remote, National Capital Region, Philippines
    +4 more
  • Engineering

ShortPoint is looking for a talented Junior Developer to join our Technical Support team. If you're passionate about programming, skilled in JavaScript/HTML/CSS, and eager to help others, apply today!

Job description

ShortPoint is a global remote work company that empowers organizations worldwide to build gorgeous intranets that deepens connections and increase productivity. We develop and constantly improve the best intranet design technology that enables users to build intranet sites from scratch with no coding, at minimum cost, and in record time. It is the one tool used by more than 1500 companies that effectively touches the lives of more than 6 million intranet users across the globe. Companies such as PWC, NASA, NHS, General Electric, and Epson use ShortPoint Page Builder to create and design their intranets. If you are interested in this job, please answer the last question in the application with the keyword bear. It's that simple, otherwise we might overlook your application. This position is full-time and remote-based only (the timezone should be between GMT+1 and GMT+5).

The Technical Support Engineer will be responsible for:

  • Troubleshoot and resolve technical problems; collaborate with customers to understand issues and offer workarounds.

  • Create and implement remote fixes; collaborate with development teams to integrate fixes into the product.

  • Document issues and resolutions, and help our product team deal with similar issues in the future.

  • Monitor and ensure timely resolution of technical customer tickets; escalate complex issues when needed.


What We Offer:

  • Working remotely;
  • Medical Insurance;
  • 30 days annual leave/year;
  • 60 hours per year for personal time;
  • 15 days of public holidays;
  • Unlimited paid sick days;
  • Maternity time off;
  • Work equipment provided;
  • Gym compensation;
  • Professional training and development;
  • Team building and activities;
  • ShortPoint welcome gift boxes/swag.

Job requirements

What Are We Looking For?

  • Good knowledge of web development using JavaScript, HTML & CSS.
  • Basic understanding of different data structures and algorithms.
  • Ability to follow instructions and work in a team environment.
  • Attention to detail is essential for this position.
  • Good English communication skills – both written and verbal.
  • Stable internet connection and good mic quality is a must.
  • Friendly demeanor and ability to deal with customers.
  • Must have great problem-solving skills.
  • Must be able to think creatively, take ownership, and learn quickly.

What would be good to have experience in?

  • GitHub knowledge
  • Experience in SharePoint is a plus.
  • Knowledge of how REST APIs work.
  • Online portfolio / published websites are a plus.
  • React knowledge is a plus.

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